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Benefit Administrative Assistant (Kansas City, MO)

Location:Kansas City, MO
Benefits:Benefit Communication Insourcing offers a competitive compensation package which includes medical insurance, dental insurance, vision insurance, life insurance, disability insurance, paid time off, 401(k) and several supplemental benefit options.
Type:Full Time
Department:Client Services
Description:The Benefits Administrative Assistant will work on site at our client location in Kansas City, MO to provide administrative support in the area of employee benefit communication and enrollment to our client telephonically.   The primary functions of the Benefit Administrative Assistant Role are:


  • Process voluntary benefit enrollment on a monthly basis
  • Review and correct paper applications for errors and omissions prior to submission to HBS
  • Help answer phone calls and emails
  • Assist in answering employee questions concerning core and voluntary benefits
  • Respond to client/carriers inquiries, problems or concerns; research the issue and respond in a timely fashion
  • Provide clerical support with letters, memos and correspondence, as needed
  • Mail employee information regarding additional voluntary products
  • Maintain master client and carrier files and database systems
  • Load and maintain client information into CRM database
  • Set up appointments for Benefit Communication Specialists
  • Notify employees of their appointments
  • Send notification to designated representatives regarding the status of individual employee benefit enrollments
  • Assist with setting up appointments at orientations
  • Participate in enrollment support during open-enrollment period
  • Maintain departmental supplies
  • Maintain carrier product information files




  • Proficiency in MS Office applications (Word, Excel). Skills testing is a part of the interview process.
  • Associate degree preferred
  • 2-3 years prior HR experience
  • Strong communication skills (professional, polished, personable). Demonstrated ability to communicate and build relationships effectively.
  • Ability to assess a situation and problem-solve resulting in positive outcomes
  • Highly self-motivated
  • Strong organizational skills
  • Ability to multi-task




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